Frequently Asked Question

  • How Does E-Ryde Work?

    E-Ryde operates as a Non-Medical Transport Service offering Ambulatory, Wheelchair, and Gurney Transport. It provides door-to-door service with trained drivers/assistants.

  • What Types of Transport Services Does E-Ryde Offer?

    E-Ryde offers Ambulatory, Wheelchair, and Gurney Transport services.

  • Who Can Use E-Ryde's Services?

    E-Ryde's Non-Medical Transport services cater to individuals requiring transportation for various needs such as outpatient surgery, hospital discharge, doctor’s appointments, and errands.

  • How Do I Book a Ride with E-Ryde?

    Booking a ride with E-Ryde is straightforward; simply register through the web app.

  • Can I Schedule a Ride in Advance with E-Ryde?

    Yes, E-Ryde allows users to schedule rides in advance for convenience.

  • Are E-Ryde Drivers Trained to Assist Passengers with Mobility Needs?

    Absolutely, all E-Ryde drivers undergo specialized training, particularly those involved in transporting passengers with mobility aids like wheelchairs or gurneys.

  • What Safety Measures Does E-Ryde Have in Place for Passengers?

    E-Ryde prioritizes passenger safety through rigorous driver screening, including criminal background checks and annual screenings. Additionally, the app features GPS tracking, an emergency button, and the ability to call 911 with trip details and live location for emergency dispatch.

  • How Are E-Ryde Drivers Selected and Vetted?

    Drivers are selected based on the type of transport required, and the app connects riders with the nearest available driver. Vetting includes proximity and suitability assessments.

  • Can I Request a Specific Driver with E-Ryde?

    While requesting a specific driver is possible by adding them to favorites, availability may vary.

  • What Is the Pricing Structure for E-Ryde's Services?

    E-Ryde's pricing includes a premium for driver assist services and calculates upfront costs based on estimated pick-up and destination points, including surcharges based on pick-up time and day.

  • Are There Any Additional Fees or Charges with E-Ryde?

    All fees and charges with E-Ryde are calculated based on the specific trip.

  • How Can I Pay for My E-Ryde Ride?

    Payment for E-Ryde rides is accepted via credit or debit card.

  • What Is the Cancellation Policy for E-Ryde Rides?

    Riders have up to one hour before the scheduled ride to cancel without charge. However, cancellations after a driver has been assigned may incur a $10 fee.

  • Can I Bring a Companion or Caregiver with Me on My E-Ryde Ride?

    Yes, E-Ryde allows one companion per passenger.

  • Is E-Ryde Available 24/7?

    Ambulatory services are available 24/7, while availability for Wheelchair and Gurney transport depends on scheduling.

  • How Far in Advance Should I Book My E-Ryde Ride?

    Rides can be booked at any time for convenience.

  • Can E-Ryde Accommodate Passengers with Specific Medical Needs or Equipment?

    E-Ryde provides non-medical transport without medical personnel or equipment onboard, with the exception of oxygen.

  • Are E-Ryde Vehicles Equipped to Handle Wheelchair Passengers?

    Yes, E-Ryde vehicles are equipped to accommodate wheelchair passengers.

  • How Do I Become a Driver for E-Ryde?

    To become a driver for E-Ryde, simply register through e-ryde.net and follow the registration process.

  • What Sets E-Ryde Apart from Other Non-Medical Transport Services?

    E-Ryde stands out as an affordable and efficient option for booking non-medical transport, accessible via desktop, laptop, or mobile devices. Partnering with Fun N Go Non-Medical Transport, known for its 5-star reviews and BBB rating of A+ since 2020, underscores E-Ryde's commitment to quality service. E-Ryde: the ride that matters!